Frequently Asked Questions
Everything you need to know about shopping at Dover Street Market.
How long will it take for my order to arrive?
Standard domestic orders are typically processed within 2-3 business days. Delivery times vary by location, but most customers receive their items within 5-7 business days.
What is your return policy for high-fashion items?
We accept returns on unworn, unwashed items with all original tags and packaging intact within 14 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Are the products sold online the same as those in the physical stores?
Our online shop features a curated selection of items available in our physical locations, though some exclusive in-store collections or installations may not be available online.
Do you ship internationally?
Yes, we offer worldwide shipping. Customs duties and taxes are calculated at checkout for most destinations to ensure a seamless delivery process.
How can I be sure of the sizing for specific designers?
Sizing varies significantly between designers. We provide a detailed size guide on each product page, and our customer service team is available to provide specific measurements upon request.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay.